At APM Locksmiths (“we”, “us”, “our”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose and manage your personal information when you interact with our website https://apmlocksmiths.com.au/ (the “Site”), engage our services, or otherwise provide us with your information.
We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) for handling personal information.
1. Commitment to Privacy
We are committed to protecting your privacy and ensuring that your personal information is handled in a safe, secure, and responsible manner. We understand that individuals are entitled to know how their personal information is collected and used, and we take this responsibility seriously.
2. What is Personal Information
“Personal Information” means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information is true or not.
Examples include:
- Name
- Address
- Email address
- Telephone number
- Location information
- Service history
- Payment-related details (processed securely via third parties)
3. Types of Information We Collect
We may collect and hold a range of personal information, including but not limited to:
3.1 Information You Provide Directly
- When you contact us via phone, email, or website forms
- When you request locksmith services
- When you request a quote or make a booking
- When you communicate with our staff
- When you provide feedback or submit inquiries
3.2 Information Collected Automatically
When you visit our website, we may collect:
- IP address
- Browser type and version
- Device type and operating system
- Pages visited and time spent on pages
- Referral source (how you reached our website)
This information helps us improve website performance and user experience.
3.3 Sensitive Information
We generally do not collect sensitive information unless required to provide a service, and with your consent. In some cases, we may need to access property security details to complete a locksmith job.
4. How We Collect Personal Information
We collect personal information through:
- Direct interactions (calls, emails, forms)
- Our website and online forms
- Cookies and tracking technologies
- Third-party service providers (e.g., payment processors, analytics tools)
- Social media or online platforms (if you interact with us there)
5. Use of Personal Information
We collect and use your personal information for the following purposes:
- To provide locksmith services
- To respond to service requests and enquiries
- To generate quotes and invoices
- To communicate appointment confirmations and updates
- To process payments
- To improve our services and customer experience
- To comply with legal and regulatory obligations
- To manage our business operations
- To send marketing communications (only where consent is provided)
We will not use your personal information for any purpose that is unrelated to the services we provide unless required or permitted by law.
6. Disclosure of Personal Information
We may disclose your personal information to:
- Employees and contractors who need access to perform their duties
- Payment processors and financial institutions
- IT service providers and hosting providers
- Professional advisors (legal, accounting)
- Law enforcement agencies or regulators were required by law
We take reasonable steps to ensure that third parties respect and protect your personal information.
7. Overseas Disclosure
Some of our service providers may be located outside Australia. Where personal information is disclosed overseas, we take reasonable steps to ensure that the recipient does not breach the Australian Privacy Principles.
8. Cookies and Website Tracking
Our website uses cookies and similar tracking technologies to:
- Improve functionality and user experience
- Analyse traffic and usage patterns
- Personalise content
Cookies are small data files stored on your device. You can disable cookies through your browser settings; however, some website features may not function properly if cookies are disabled.
9. Direct Marketing
We may use your personal information to send you promotional materials, updates, or offers related to our services.
You may opt out at any time by:
- Clicking the “unsubscribe” link in emails
- Contacting us directly
We will comply with all applicable anti-spam laws.
10. Security of Personal Information
We take reasonable steps to protect personal information from:
- Misuse
- Loss
- Unauthorized access
- Modification or disclosure
These measures include secure storage systems, restricted access controls, and encryption where appropriate.
However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
11. Data Retention
We retain personal information only for as long as necessary to:
- Fulfil the purpose for which it was collected
- Comply with legal and regulatory requirements
- Resolve disputes
When no longer required, personal information is securely destroyed or de-identified.
12. Access and Correction
You have the right to:
- Request access to the personal information we hold about you
- Request correction if the information is inaccurate, incomplete, or outdated
We will respond to such requests within a reasonable timeframe.
13. Complaints
If you believe your privacy has been breached, you may contact us:
We will:
- Acknowledge your complaint
- Investigate the matter
- Provide a response within a reasonable timeframe
14. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
15. Contact Us
APM Locksmiths
Website: https://apmlocksmiths.com.au/
Email: info@apmlocksmiths.com.au
Phone: 0436-633-923
Address: 52, Alcock Road, Truganina VIC-3029