1. Introduction
Welcome to APM Locksmiths (“we”, “us”, “our”). These Terms & Conditions (“Terms”) govern your access to and use of our website https://apmlocksmiths.com.au/ (“Website”) and any services provided by us (“Services”).
By accessing our Website, requesting a quote, booking a service, or engaging with us in any way, you agree to be bound by these Terms. If you do not agree with these Terms, you must not use our Website or Services.
These Terms are governed by the laws of Australia, including relevant consumer protection legislation such as the Australian Consumer Law (ACL).
2. Nature of Services
We provide professional locksmith services, which may include but are not limited to:
- Emergency lockout assistance
- Lock installation, repair, and replacement
- Key duplication and key cutting
- Security system consultation and upgrades
- Commercial and residential locksmith services
All services are subject to availability, site conditions, and acceptance by us.
We reserve the right to refuse service at our discretion where:
- Safety risks are present
- Fraud or illegal activity is suspected
- Access cannot be safely or lawfully provided
- Required information is incomplete or inaccurate
3. Service Requests and Acceptance
All service requests made through our Website, phone, email, or any other communication method are considered requests only and do not constitute a confirmed booking until accepted by us.
We may:
- Confirm or decline service requests
- Request additional information before confirming
- Assign service times based on availability and urgency
We reserve the right to reschedule or cancel services due to unforeseen circumstances, including but not limited to:
- Technician availability
- Weather conditions
- Safety concerns
- Equipment or parts availability
4. Pricing and Quotations
All pricing provided by us, whether via phone, website, or in writing, is:
- Based on the information provided at the time
- Subject to change if additional work is required
- Valid only for a limited period unless otherwise stated
Important Notes:
- Final pricing may vary depending on site conditions
- Additional charges may apply for after-hours, emergency, or remote service calls
- We will endeavour to inform you before carrying out additional work that may incur extra charges
By approving work to proceed, you agree to the updated cost.
5. Payment Terms
Unless otherwise agreed in writing:
- Payment is due upon completion of services
- We may require full or partial payment in advance for certain services
- We accept payment methods as advised at the time of service (e.g., cash, card, bank transfer)
Late or Failed Payments
If payment is not made when due:
- We reserve the right to charge late fees and/or interest
- We may engage debt collection services
- You will be responsible for all recovery costs, including legal fees
We reserve the right to withhold documentation, keys, or completed work until full payment is received.
6. Access and Site Conditions
You are responsible for ensuring that:
- We are granted safe and lawful access to the premises
- The work area is clear and accessible
- Necessary permissions are obtained (e.g., landlord, strata approval)
If access is not available at the agreed time:
- A call-out fee may apply
- Additional charges may be incurred
We are not liable for delays or inability to perform services due to access issues.
7. Customer Responsibilities
By using our Services, you agree to:
- Provide accurate and complete information
- Ensure you have the authority to request locksmith services for the property
- Be present or have an authorised representative present (if required)
- Use all services and products lawfully
You must not use our Services for any unlawful, fraudulent, or malicious purpose.
8. Risk and Property Damage
We take all reasonable care while performing our services. However:
- Certain locksmith activities may carry inherent risks (e.g., drilling, lock manipulation)
- Minor damage may occur in the course of providing emergency access services
We are not liable for:
- Pre-existing damage
- Structural weaknesses of locks or doors
- Damage resulting from customer instructions against professional advice
Where reasonable and practicable, we will inform you before proceeding with actions that may cause potential damage.
9. Warranty and Workmanship
We stand by the quality of our workmanship and will provide services with reasonable care and skill in accordance with Australian Consumer Law.
Warranty Conditions
- Warranty applies only to workmanship, not to third-party products or materials
- Warranty may be void if the work is altered, misused, or tampered with by others
- Claims must be made within a reasonable timeframe
We may, at our discretion:
- Repair the issue
- Replace faulty workmanship
- Provide a partial or full refund where required under law
10. Products and Materials
Where we supply locks, keys, or related products:
- Products remain subject to manufacturer warranties
- We are not responsible for defects in third-party products
- All products must be used as intended
Any product installed by us becomes your responsibility upon completion and payment.
11. Limitation of Liability
To the maximum extent permitted by law:
- We are not liable for indirect, incidental, or consequential losses
- We are not liable for loss of business, income, or data
- Our liability is limited to the amount paid for the specific service provided
Nothing in these Terms excludes or limits your rights under the Australian Consumer Law, including guarantees that cannot be excluded.
12. Indemnity
You agree to indemnify and hold harmless APM Locksmiths, its employees, contractors, and affiliates from any claims, damages, liabilities, or expenses arising from:
- Your misuse of our Services
- Your breach of these Terms
- Any unlawful or negligent actions
- Any third-party claims related to your use of our Services
13. Intellectual Property
All content on this Website, including but not limited to:
- Text
- Images
- Logos
- Graphics
- Design and layout are owned by or licensed to us and protected under Australian and international intellectual property laws.
You may not:
- Reproduce
- Copy
- Distribute
- Modify any part of this Website without prior written permission.
14. Website Use
You agree not to:
- Use the Website for unlawful purposes
- Attempt to gain unauthorised access to systems
- Interfere with Website functionality
- Upload malicious software or harmful code
We do not guarantee uninterrupted or error-free access to the Website.
15. Third-Party Links
Our Website may contain links to third-party websites. These are provided for convenience only.
We:
- Do not control third-party websites
- Are not responsible for their content, policies, or practices
- Do not endorse third-party services
16. Force Majeure
We are not liable for any failure or delay in performing our obligations due to events beyond our reasonable control, including:
- Natural disasters
- Power outages
- Acts of government
- Industrial disputes
- Pandemics
- Extreme weather
17. Privacy
Your use of our Website and Services is also governed by our Privacy Policy, which explains how we collect and handle your personal information.
18. Changes to Terms
We reserve the right to update or modify these Terms at any time without prior notice.
The latest version will always be available on our Website. Continued use of our Website or Services constitutes acceptance of any changes.
19. Severability
If any provision of these Terms is found to be invalid or unenforceable:
- That provision will be removed
- The remaining provisions will remain valid and enforceable
20. Contact Information
If you have any questions about these Terms & Conditions, please contact us:
APM Locksmiths
Website: https://apmlocksmiths.com.au/
Email: info@apmlocksmiths.com.au
Phone: 0436-633-923
Address: 52, Alcock Road, Truganina VIC-3029